Thanks for the confirmation, Gerald. I looked more closely and found my
issue. Apparently you append the numbers at different places for the
sub-settings (see the "4"s below).
Here is a working example:
# Built-in DB (OTRS users) authentication for agents.
# Number should be lower than AD so as to eliminate spurious LDAP
logons.
$Self->{'AuthModule1'} = 'Kernel::System::Auth::DB';
# LDAP authentication for Agents
$Self->{'AuthModule4'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host4'} = $ldapHost;
$Self->{'AuthModule::LDAP::BaseDN4'} = $baseDN;
$Self->{'AuthModule::LDAP::UID4'} = $uidAttr;
$Self->{'AuthModule::LDAP::SearchUserDN4'} = $searchUserDN;
$Self->{'AuthModule::LDAP::SearchUserPw4'} = $searchUserPwd;
$Self->{'AuthModule::LDAP::AlwaysFilter4'} = $agentFilter;
$Self->{'AuthModule::LDAP::Params4'} = {
port => 389,
timeout => 120,
async => 0,
version => 3,
};
# No changes needed for the sync
# Auto-sync LDAP users to the agent list in OTRS (so that user IDs don't
need to be predefined)
$Self->{'AuthSyncModule'} =
'Kernel::System::Auth::Sync::ActiveDirectory'; # Use a customized module for
better AD integration (nested groups)
$Self->{'AuthSyncModule::LDAP::Host'} = $ldapHost;
$Self->{'AuthSyncModule::LDAP::BaseDN'} = $baseDN;
$Self->{'AuthSyncModule::LDAP::UID'} = $uidAttr;
$Self->{'AuthSyncModule::LDAP::SearchUserDN'} = $searchUserDN;
$Self->{'AuthSyncModule::LDAP::SearchUserPw'} = $searchUserPwd;
$Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {
# DB -> LDAP
UserFirstname => 'givenName',
UserLastname => 'sn',
UserEmail => 'mail',
};
Hugh
On Wed, Apr 6, 2011 at 2:42 AM, Gerald Young <cryth...@gmail.com> wrote:
> Yes, it's the same idea. Append an identical index from 1-9 to each major
> entry that applies to the second or third auth methods.
> On Apr 5, 2011 4:27 PM, "Hugh Kelley" <hugh.kel...@gmail.com> wrote:
> > Can the agent auth system support the same multi-source design that
> > the customer auth does?
> >
> > If so, could someone kindly point me to a config sample online?
> >
> > Hugh
> >
> > --
> > Sent from my mobile device
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