nope, we are still downloading 15 mails every 10 mins.
we are planning to upgrade from 2.4.6 to 3.0.6 in the hope that this may get resolved. if not, we will possibly ditch otrs in favor of "request tracker" any other suggestions? regards, saurabh.p -------- Original Message -------- Subject: Re: [otrs] Mail download stopped due to Can't create PID PostMasterMailbox Error From: Gerald Young <cryth...@gmail.com> To: saurab...@directi.com, User questions and discussions about OTRS. <otrs@otrs.org> Date: 3/29/11 8:20 PM
any chance you're simply downloading too often/fast? On Tue, Mar 29, 2011 at 8:06 AM, Saurabh Pande <saurab...@directi.com <mailto:saurab...@directi.com>> wrote: Unfortunately my moment of triumph was short :( >From the second cron run onwards we started seeing the same errors! Has anyone any suggestions. I am going to now stop otrs and mysql, repair db and then restart services. Regards, Saurabh Pande. -------- Original Message -------- Subject: Re: [otrs] Mail download stopped due to Can't create PID PostMasterMailbox Error From: Muhammad El-Sergani <mserg...@gmail.com <mailto:mserg...@gmail.com>> To: saurab...@directi.com <mailto:saurab...@directi.com>, User questions and discussions about OTRS. <otrs@otrs.org <mailto:otrs@otrs.org>> Date: 3/29/11 3:10 PM Thanks Saurabh, This should come in very handy... thanks for posting the solution as well. Best Regards, Muhammad El-Sergani. On Mon, Mar 28, 2011 at 6:55 PM, Saurabh Pande <saurab...@directi.com <mailto:saurab...@directi.com> <mailto:saurab...@directi.com <mailto:saurab...@directi.com>>> wrote: Hi, After a lot of searching, I came across http://lists.otrs.org/pipermail/otrs/2007-May/018895.html and I gave its instructions a try from SysConfig > Ticket > Core::PostMaster by modifying: PostMasterMaxEmailSize to 100200 PostmasterUserID to 2 After saving the above changes, mails started downloading as usual :) Hope this helps! Regards, Saurabh Pande. -------- Original Message -------- Subject: [otrs] Mail download stopped due to Can't create PID PostMasterMailbox Error From: Saurabh Pande <saurab...@directi.com <mailto:saurab...@directi.com> <mailto:saurab...@directi.com <mailto:saurab...@directi.com>>> To: otrs@otrs.org <mailto:otrs@otrs.org> <mailto:otrs@otrs.org <mailto:otrs@otrs.org>> Date: 3/23/11 9:45 PM Hi, For some reason mails have stopped downloading in our OTRS 2.4.6 installation and we are seeing rows upon rows of similar error messages in System Log: Need User or UserID! Need TicketNumber! No article found for TicketID 567512! Can't create PID PostMasterMailbox, because it's already running (dev-crm.internal.directi.com/16490 <http://dev-crm.internal.directi.com/16490> <http://dev-crm.internal.directi.com/16490>)! Upon researching this a bit, I ran across the following links: http://lists.otrs.org/pipermail/otrs/2009-August/028048.html http://lists.otrs.org/pipermail/otrs/2009-August/028052.html But the above URLs don't present a solution to this issue. Can someone help us to resolve this? Regards, Saurabh Pande. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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