The ticket table in the database holds the username and the customerID that submitted a ticket. To refresh, the table needs to be updated. Generic Agent can be used to search for tickets with username *oldusername* and assign customer * newcustomer*.
On Mon, Jan 17, 2011 at 5:26 AM, Frank Thommen <frank.thom...@gmx.net>wrote: > Hi, > > I switched my customer backend from "Databse" to "LDAP". Most new tickets > are now created with the correct customer information. However the old > tickets still show no customer information, even though I've corrected all > CustomerIDs manually. > > How can one tell OTRS (v 3.0.3) to refresh/relookup the customer > information for a sepcific or all tickets? > > Since not all customers send their requests with the email address that is > registered in LDAP, I'll have to do that regularly in the future. Hopefully > that is possible at all > > Cheers > > frank > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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