Hi Frank, The only headers that OTRS would append to your outgoing emails are: X-Mailer: OTRS Mail Service (3.0.x CVS)
You can add X-OTRS- headers to incoming emails which you can use to send a ticket to a specific queue or the like. This can be useful when integrating with an application or a web form or the like. Note that you'd have to mark your mail account as 'trusted' in OTRS before these headers make it into OTRS. What are you looking to use the headers for? HTH, Mike. On Mon, Jan 3, 2011 at 12:06 PM, Frank Thommen <frank.thom...@gmx.net> wrote: > Hi, > > in the mails that I get from my OTRS (v 3.0.3) instance, there are no > X-OTRS headers. Do they have to be activated before they are added to the > mails? I could not find an appropriate setting in the admin panel and no > such instructions in the handbook. > > Cheers > > frank > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
