it seems the only way to lock it after creation.... Now i'm trying to find the way set owner selection automatically in ticket creation process. I mean - Field "Owner" automatically filled with Agent name.
On 21 июн, 22:45, Nils Leideck - ITSM <[email protected]> wrote: > Hi, > > On 21.06.2010, at 16:22, Ruslan wrote: > > > Can any one tell me the way how automatically LOCK ticket on agent created > > it ? > > If you DO NOT define an owner during ticket creation the ticket is not locked. > > Freundliche Grüße / Kind regards > > Nils Leideck > > -- > Nils Leideck > Senior Consultant > > [email protected] > [email protected] > > http://webint.cryptonode.de/ a Fractal project > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage:http://otrs.org/ > Archive:http://lists.otrs.org/pipermail/otrs > To unsubscribe:http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information > NOW!http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
