Hi
I am trying to restrict the number of SLAs shown in the dropdown depending on
the service selected with ACL.
I used code
Possible => {
Ticket =>{
SLA => ['Customer Query'],
},
};
Is SLA the correct reference as this does not seem to work. Have been able to
limit services based on queue selected.
Louis Becker
Project Control Manager
T +264 855 550 000
C +264 855 510 136
F +264 855 202 010
[email protected]
http://www.leo.na
From: [email protected] [mailto:[email protected]] On Behalf Of Nils
Leideck - ITSM
Sent: 09 June 2010 11:50
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Help on a postmaster filter
Hi,
On 09.06.2010, at 12:12, Martignier, Philippe wrote:
I don't want to get the internal mails to create tickets
So I did the following
From: wipo.int
To : [email protected]
X-Ignore = Yes
It works perfectly, all emails containing wipo.int are ignored and do not
create tickets.
Now they ask me for an expection for [email protected]. That one should create a
ticket
How can modifiy the From statement in order to make "and not [email protected]"
Just create an additional Filter that is executed after the one you have
already.
Set the Ignore flag to no again and define other settings as you need.
Freundliche Grüße / Kind regards
Nils Leideck
--
Nils Leideck
Senior Consultant
[email protected]
[email protected]
http://webint.cryptonode.de <http://webint.cryptonode.de> / a Fractal project
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