Hi,

On 09.06.2010, at 12:12, Martignier, Philippe wrote:

> I don’t want to get the internal mails to create tickets 
> So I did the following
>  
> From: wipo.int
> To : [email protected]
>  
> X-Ignore = Yes
>  
> It works perfectly, all emails containing wipo.int are ignored and do not 
> create tickets.
> Now they ask me for an expection for [email protected]. That one should create 
> a ticket
> How can modifiy the From statement in order to make “and not [email protected]”


Just create an additional Filter that is executed after the one you have 
already.
Set the Ignore flag to no again and define other settings as  you need.

Freundliche Grüße / Kind regards

Nils Leideck

-- 
Nils Leideck
Senior Consultant

[email protected]
[email protected]

http://webint.cryptonode.de / a Fractal project



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