On 30.04.2010, at 02:29, An Me wrote: > I checked out the demo at http://otrs-demo.otrs.com/otrs/index.pl to > understand about types. > I saw the types listed which were incident,problem and service request.But > when i checked out the sample tickets available in each section they were > either just test mails or were written in sme other language..so i didn't > understand the difference between types problem and incident.
http://wiki.en.it-processmaps.com/index.php/ITIL_Introduction_in_Stages#Step_One:_Taking_Care_of_Incidents_and_Problems Nils Leideck -- Nils Leideck Senior Consultant [email protected] [email protected] http://webint.cryptonode.de / a Fractal project
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