Hi, I checked out the demo at http://otrs-demo.otrs.com/otrs/index.pl to understand about types. I saw the types listed which were incident,problem and service request.But when i checked out the sample tickets available in each section they were either just test mails or were written in sme other language..so i didn't understand the difference between types problem and incident.
Regards, An On Thu, Apr 29, 2010 at 6:33 PM, Alexander Halle <[email protected]>wrote: > An Me wrote : > > Can anybdy xplain what is the purpose of types link in admin interface in >> a real world otrs environment with an example..?? >> > > Hi An, > > with this you can categorize what sort of request a customer has like an > error or a wish. What types you have is up to you. Differing between > incidents and problems is common for example. > > You can look at the OTRS demo installations for examples. > > > Regards > > Alexander > > -- > radprax Gesellschaft fuer medizinische Versorgungszentren mbH, > Bergstr. 7 - 9, 42105 Wuppertal, > Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 > Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. > Renate Tewaag > Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 > Web: http://www.radprax.de > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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