That is clear but... What if I DO want basic notification (eg en::agent::AddNote ) to be used? I can't find where to enable this..
I'm sorry if this sounds somewhat obvious to you but I must be missing some little piece and really can't figure it out.. -- Claudio Tassini -----Original Message----- From: Guillaume Rehm <[email protected]> Date: Thu, 18 Mar 2010 09:35:09 To: User questions and discussions about OTRS.<[email protected]> Subject: Re: [otrs] Notifications' triggers --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
