I see... so some of the notifications listed in the Admin area, like for example en::Agent::AddNote are NEVER used, is that correct?
2010/3/17 Guillaume Rehm <[email protected]> > Previous OTRS version use en::Custmer::Action like Agent. > > But now, you must use AutoResponse and Notficiation (event). > You can use AutoResponse for notification about new ticket / follow up / > reject .... > > And if you must have notification for more complex workflow you can use > Notification (event) in Admin area. > > Hope this help. > > Regards, > > Le 16/03/2010 19:59, Claudio Tassini a écrit : > > Hi guys > > I've almost finished the test deployment of OTRS in our company, but > there's still something that I must be missing because I don't get how > exactly the notification system works. I'm sure that the replies to my > questions are quite obvious but I didn't find any clue in the documentation, > so here I am: > > I understand that any user (agent/customer) can choice which events are > of such interest for him to have a notification about that sent to his mail > address, that this is accomplished through the preferences pane of each user > and that the text of notifications is editable in the "notifications" area > of the admin panel. > > However, in the preferences I can only enable notifications for "New > ticket", "follow up", "ticket lock timeout", "move", while in the > "notifications" I see lots of other messages that are never triggered. > Moreover, the documentation says that the notification name is composed of > the language, the recipient, and an "id", so for example "en::Agent::Move" > is the notification used sent to an english agent when a ticket is moved in > one of his queues. But I can't find no "customer" notification in the admin > area - these are all in the form *::Agent::* . Is that normal? What do I > need to edit to change customer's notifications? > > And, the last question. Is there a way to set the default notifications > enabled for newly created users? > > Many thanks in advance. > > -- > Claudio Tassini > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information > NOW!http://www.otrs.com/en/support/enterprise-subscription/ > > > -- > Guillaume REHM > Centre de Ressources Informatiques > Responsable Sécurité du Système d'Information (RSSI) > > Bibliothèque Nationale et Universitaire de Strasbourg > 5 rue du Maréchal Joffre > BP 51029 > 67070 Strasbourg > > tél: 03 88 25 28 23 > fax: 03 88 25 28 03 > mail: [email protected] > web: http://www.bnu.fr > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- Claudio Tassini
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