Ok, i replaced the entire HTML folder and i still am no further. Please see screenshot of whats occuring http://img175.imageshack.us/img175/249/ticketissue.jpg
Appreciate the help so far. thanks for any help. Neil On Tue, Mar 16, 2010 at 6:03 PM, Gator SLP <[email protected]> wrote: > Hello, > > > > > On Tue, Mar 16, 2010 at 4:56 PM, Guillaume Rehm <[email protected]>wrote: > >> Normally, if you upgrade by RPM files, you have a report after rpm -Uvh >> and you have list of warnings. >> >> An other way is to delete all /opt/otrs/Kernel/Output/HTML files and to >> copy it from tar ball. But you will lost all your theme modifications. Not >> settings. >> >> Le 16/03/2010 16:28, Gator SLP a écrit : >> >> Hello, >> >> Thansk for reply. Can you be a bit more specific as to what steps you took >> to resolve. What files did you replace. All i can find is that the theme's >> are not supported from 2.3 to 2.4 so i set theme to standard but that has >> not fixed issue. still getting empty tickets. i also removed the >> AgentTicketQueue.pm and replaced it. That gave me the ticket frames but no >> contents within each ticket are shown. Must be something else that needs >> renewed. >> >> thanks for any help. >> >> On Tue, Mar 16, 2010 at 12:17 PM, Gator SLP <[email protected]> wrote: >> >>> Hello friends, >>> >>> today on our test system i tried to upgrade OTRS. i went from ITSM Core >>> 1.2.2 to 1.2.3 using the packet manager. Then i installed OTRS 2.4.7. >>> Restarted OTRS. went back to packet manager and it now allowed me to upgrade >>> all packages to 1.3.2 (general catalog, itsm core, and addtional packages). >>> Did another restart of otrs. >>> >>> Now when i log in i have the new dashboard which shows the brief display >>> of the tickets but when i go to any of our queues or click on any ticket >>> from the dashboard i see nothing. I just have the queue at the top and a >>> blank display below. >>> >>> Appreciate any help or ideas as to whats gone wrong, im unable to find >>> anything in support doc's, hence why i ask for your experience and >>> knowledge. >>> >>> Neil Simpson >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information >> NOW!http://www.otrs.com/en/support/enterprise-subscription/ >> >> >> -- >> Guillaume REHM >> Centre de Ressources Informatiques >> Responsable Sécurité du Système d'Information (RSSI) >> >> Bibliothèque Nationale et Universitaire de Strasbourg >> 5 rue du Maréchal Joffre >> BP 51029 >> 67070 Strasbourg >> >> tél: 03 88 25 28 23 >> fax: 03 88 25 28 03 >> mail: [email protected] >> web: http://www.bnu.fr >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > >
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