Did you upgrade OTRS with targz or RPM ? I have upgraded with RPM and
some files wasn't put in directory with the good name (because hand
modification). So, ajax look&feel was bugy.
I delete old previous version and put newest files. And now it works.
Hope this help.
Le 16/03/2010 12:17, Gator SLP a écrit :
Hello friends,
today on our test system i tried to upgrade OTRS. i went from ITSM
Core 1.2.2 to 1.2.3 using the packet manager. Then i installed OTRS
2.4.7. Restarted OTRS. went back to packet manager and it now allowed
me to upgrade all packages to 1.3.2 (general catalog, itsm core, and
addtional packages). Did another restart of otrs.
Now when i log in i have the new dashboard which shows the brief
display of the tickets but when i go to any of our queues or click on
any ticket from the dashboard i see nothing. I just have the queue at
the top and a blank display below.
Appreciate any help or ideas as to whats gone wrong, im unable to find
anything in support doc's, hence why i ask for your experience and
knowledge.
Neil Simpson
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