Thanksfor the quick response. The tickets have all been unlocked as part ofthe close process, so they all show up as having a lock status of'unlock'.
Looking in the ticket histories they all have three actions with thesame timestamp when the ticket closes: an AddNote with the closurenote, a StateUpdate changing the ticket state from 'pending reminder' to 'closed' and an Unlock unlocking the ticket. There are no entries in the ticket history for the subsequent reminder notifications that are sent out. Thanks, John -----Original Message----- From: Marco Vannini <[email protected]> To: User questions and discussions about OTRS. <[email protected]> Sent: Fri, Mar 5, 2010 12:58 pm Subject: Re: [otrs] Ticket reminders for closed tickets they are probably still locked either if closed ? On Fri, Mar 5, 2010 at 1:46 PM, <[email protected]> wrote: Hi, Our system (2.4.5) is generating daily reminder emails for tickets that are closed - it appears to do this only for tickets that have been in the 'pending reminder' state and have been closed without going back to the 'open' state. Re-opening the tickets and closing them again doesn't appear to clear the problem. I can't find any reference to this anywhere except one old ticket in Bugzilla that has been marked as invalid, so presumably it's a configuration problem. Any suggestions gratefully received. Regards, John --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
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