they are probably still locked either if closed ? On Fri, Mar 5, 2010 at 1:46 PM, <[email protected]> wrote:
> Hi, > > Our system (2.4.5) is generating daily reminder emails for tickets that are > closed - it appears to do this only for tickets that have been in the > 'pending reminder' state and have been closed without going back to the > 'open' state. Re-opening the tickets and closing them again doesn't appear > to clear the problem. > > I can't find any reference to this anywhere except one old ticket in > Bugzilla that has been marked as invalid, so presumably it's a configuration > problem. Any suggestions gratefully received. > > Regards, > John > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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