What is the link on the website to post a question to user groups please
Thank you -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Alessandro d'Ambrosio Sent: 04 March 2010 15:59 To: 'User questions and discussions about OTRS.' Subject: [otrs] Notification for Agents/operators Hi, in my Otrs i would like to send notifications by e-mail when a ticket change status to my agents/operators. Now only Customer Users can receive these messages. How can I perform this for agents? Thank you, Ale CONFIDENTIALITY NOTICE: This email and any files transmitted with it are confidential and intended solely for the addressee. Moreover, this message may contain privileged information, the unauthorised disclosure or transmission of which may be unlawful. If you are not the intended recipient or an agent of the addressee charged with the handling or delivery of this message, please notify the sender immediately and delete all copies of the message from your computer systems. Please note: any views expressed in this email are those of the individual sender and may not necessarily reflect the views or accord with the stated policies of An Bord Pleanála. FÓGRA RÚIN: Tá an ríomhphost seo agus aon chomhaid atá nasctha leis faoi rún agus dírithe amháin don seolaí. Lena chois sin, is féidir go bhfuil eolas faoi phribhléid cuimsithe san ríomhphost seo, arbh fhéidir go mba briseadh dlí a nochtadh nó a sheoladh gan údarás. Murar tusa an té ceapaithe chun an ríomhphost a fháil nó ionadaí an tseolaí dírithe chun an teachtairecht a láimhseáil nó a ghlacadh, ní foláir led thoil fios a chur ar an seoltóir ar an bpointe agus cóipeanna an teachtaireachta ar fad a ghlanadh de bhur gcórais ríomhaireachta. Tabhair faoi deara led thoil: aon tuairimí nochtaithe san ríomhphost seo is iad tuairimí an tseoltóra féin agus níl sé intuigthe gurb iad tuairimí An Bhord Phleanála nó go gcloíonn siad le polasaithe ráite an Bhoird. Scanned by McAfee VirusScan ##################################################################################### Scanned by MailMarshal - Marshal8e6's comprehensive email content security solution. Download a free evaluation of MailMarshal at www.marshal.com #####################################################################################
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