notification (event)

On Thu, Mar 4, 2010 at 4:59 PM, Alessandro d'Ambrosio <
[email protected]> wrote:

>  Hi,
>
> in my Otrs i would like to send notifications by e-mail when a ticket
> change status to my agents/operators. Now only Customer Users can receive
> these messages.
>
> How can I perform this for agents?
>
> Thank you,
>
> Ale
>
>
>
>
>
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