For notifications, do you selected our queue as prefered queue in your
preferences ? and set notifications to yes in your preferences ?
Le 04/03/2010 08:18, Jason a écrit :
hi all:
There are two problems.
1.i enabled the New ticket notification.But when my queue receive a new
ticket,i couldn't
receive any email notification from the otrs system.
2.when i configure customer with multiple IDS,i don't know which file
to be added the
following codes:
Now the new column has to be added to the MAP array in Kernel/Config.pm:
# var, frontend, storage, shown (1=always,2=lite), required, storage-type,
http-link, readonly
[...]
[ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0, 'var', '', 0 ],
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Guillaume REHM
Centre de Ressources Informatiques
Responsable Sécurité du Système d'Information (RSSI)
Bibliothèque Nationale et Universitaire de Strasbourg
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BP 51029
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fax: 03 88 25 28 03
mail: [email protected]
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