hi all:
There are two problems.
1.i enabled the New ticket notification.But when my queue receive a new
ticket,i couldn't
receive any email notification from the otrs system.
2.when i configure customer with multiple IDS,i don't know which file to
be added the
following codes:
Now the new column has to be added to the MAP array in Kernel/Config.pm:
# var, frontend, storage, shown (1=always,2=lite), required, storage-type,
http-link, readonly
[...]
[ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0, 'var', '', 0 ],
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