Hello Michiel!
I have discovered that OTRS was not reporting back to itself its current
version. I wanted to let you know how I fixed the problem in case someone
else was having it.
I had to edit Kernel/Package/Package.pm, line 1869
Where it says.....
my $CurrentFramework = $Self->{ConfigObject}->Get{'Version'};
to
my $CurrentFramework = "2.4.7";
We keep multiple versions of OTRS installed (we have been testing it for a
couple of years now) and every time we install a new version we symlink to
"otrs".
I have a suspicion that this was the problem and not with the OTRS software
(which is very well written).
I discovered this when I noticed that the module was not echoing the current
version in it's error message...
Message: Sorry, can't install/upgrade package, because the framework
version
required by the package (2.4.x;) does not match your Framework ()!
The current version number should have printed inside "does not match your
Framework (<VERSION NUMBER>)!"
Julian
On 1/26/10 4:43 PM, "Michiel Beijen" <[email protected]> wrote:
> Hi Julian,
What does the Support Module tell you?
What OS are you running? I
> previously had some issues running OTRS on
perl 5.10.1; 5.10.0 seemed fine
> though. Am wondering how it can be you
happen to run 5.10.1; afaik no Linux
> distributions are shipping that
at the moment.
Also, if you install the
> packages with otrs/bin/opm.pl - does that work for you?
Regards,
--
Michiel
> Beijen
R&D
Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl]
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On Tue, Jan 26, 2010 at 4:09 PM, Cook,
> Julian <[email protected]> wrote:
> Hello! I am trying to install OTRS::ITSM
> through the package manager. I am
> running OTRS 2.4.6 and am trying to
> install ......
>
> ITSM Core 1.3.2
> GeneralCatalog 1.3.2
>
> I get an error
> when I try to install this. It¹s listed below. Is there
> another version of
> OTRS::ITSM I should be using for OTRS 2.4.6?
> Many thanks!
> Julian
>
> ------------------------------------
> Traceback: ERROR: OTRS-CGI-10 Perl:
> 5.10.1 OS: linux Time: Tue Jan 26
> 10:06:45 2010
>
> Message: Sorry, can't
> install/upgrade package, because the framework
> version required by the
> package (2.4.x;) does not match your Framework ()!
>
> Traceback (24510):
>
> Module: Kernel::System::Package::_CheckFramework (v1.106) Line: 1885
>
> Module: Kernel::System::Package::PackageInstall (v1.106) Line: 361
>
> Module: Kernel::Modules::AdminPackageManager::_InstallHandling
> (v1.81.2.1)
> Line: 1398
> Module: Kernel::Modules::AdminPackageManager::Run (v1.81.2.1)
> Line: 1001
> Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1)
> Line: 819
> Module: /usr/local/otrs/bin/cgi-bin/index.pl (v1.88) Line:
> 48
>
>
>
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