Hi Julian, What does the Support Module tell you? What OS are you running? I previously had some issues running OTRS on perl 5.10.1; 5.10.0 seemed fine though. Am wondering how it can be you happen to run 5.10.1; afaik no Linux distributions are shipping that at the moment.
Also, if you install the packages with otrs/bin/opm.pl - does that work for you? Regards, -- Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm On Tue, Jan 26, 2010 at 4:09 PM, Cook, Julian <[email protected]> wrote: > Hello! I am trying to install OTRS::ITSM through the package manager. I am > running OTRS 2.4.6 and am trying to install ...... > > ITSM Core 1.3.2 > GeneralCatalog 1.3.2 > > I get an error when I try to install this. It’s listed below. Is there > another version of OTRS::ITSM I should be using for OTRS 2.4.6? > Many thanks! > Julian > ------------------------------------ > Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Tue Jan 26 > 10:06:45 2010 > > Message: Sorry, can't install/upgrade package, because the framework > version required by the package (2.4.x;) does not match your Framework ()! > > Traceback (24510): > Module: Kernel::System::Package::_CheckFramework (v1.106) Line: 1885 > Module: Kernel::System::Package::PackageInstall (v1.106) Line: 361 > Module: Kernel::Modules::AdminPackageManager::_InstallHandling > (v1.81.2.1) Line: 1398 > Module: Kernel::Modules::AdminPackageManager::Run (v1.81.2.1) Line: 1001 > Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819 > Module: /usr/local/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48 > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
