Ah I see.. Have you looked into the Pending Auto Close +/- states in OTRS?
Regards, David On Wed, Feb 3, 2010 at 4:22 PM, Marretta, Rosanna < [email protected]> wrote: > Hi David, > > > > I did try using this, but what would I use to distinguish the date we last > responded to them? I tried the update date but I didn’t receive any > results. > > > > > > > > *From:* [email protected] [mailto:[email protected]] *On Behalf Of > *David Holder > *Sent:* 03 February 2010 16:08 > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Best way to close tickets automatically > > > > Hi Rosanna, > > I'm pretty sure the generic agent can accomplish this for you. > > Regards, > > David > > On Wed, Feb 3, 2010 at 3:28 PM, Marretta, Rosanna < > [email protected]> wrote: > > Hi I’m looking for the best way to close tickets automatically if they are > sitting in a certain status, i.e. pending or awaiting response. If we have > not heard back from the user within 2 days we would like the call to be > automatically closed and a response sent out to them, is this possible. > > > > > > > > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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