Hi David,
I did try using this, but what would I use to distinguish the date we last responded to them? I tried the update date but I didn't receive any results. From: [email protected] [mailto:[email protected]] On Behalf Of David Holder Sent: 03 February 2010 16:08 To: User questions and discussions about OTRS. Subject: Re: [otrs] Best way to close tickets automatically Hi Rosanna, I'm pretty sure the generic agent can accomplish this for you. Regards, David On Wed, Feb 3, 2010 at 3:28 PM, Marretta, Rosanna <[email protected]> wrote: Hi I'm looking for the best way to close tickets automatically if they are sitting in a certain status, i.e. pending or awaiting response. If we have not heard back from the user within 2 days we would like the call to be automatically closed and a response sent out to them, is this possible. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
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