Thank you
Le 26/01/2010 20:40, Nils Leideck - ITSM a écrit :
Hi,
On 26.01.2010, at 16:18, Guillaume Rehm wrote:
I now that, but my customers are customers !!
If someone have an idea ??
Thanks in advance.
Le 26/01/2010 09:52, Ralf Hildebrandt a écrit :
Top posting is frowned upon
look at Sysconfig -> Ticket -> Frontend::Agent::ViewCompose
There you can define how the response format should behave. Take care
of using $QData{"xyz"} ... the "Q" is IMPORTANT !!!
Nils Leideck
--
Nils Leideck
Senior Consultant
[email protected] <mailto:[email protected]>
[email protected]
http://webint.cryptonode.de / a Fractal project
CU @ CeBIT 2010 in Hannover, Germany <http://www.cebit.de> and get to
know more about OTRS
at booth no. C37 in hall 2 from March 2-6, 2010!
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
--
Guillaume REHM
Centre de Ressources Informatiques
Responsable Sécurité du Système d'Information (RSSI)
Bibliothèque Nationale et Universitaire de Strasbourg
5 rue du Maréchal Joffre
BP 51029
67070 Strasbourg
tél: 03 88 25 28 23
fax: 03 88 25 28 03
mail: [email protected]
web: http://www.bnu.fr
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/