| Hi, On 26.01.2010, at 10:43, Михаил Лукин wrote: A number of basic ACLs is what we need most of the time. As I understand, simple ACL is just Perl dictionary of dictionaries (they are called "dictionaries" in Python, in Perl it is maybe Hash or smth like this, I don't remember). I am sure there will be a Sysconfig Group which does allow ACL configuration, it should be very easy. However, currently you can remove the ACLs from Config.pm, actually as everything else, by saving a new file (e.g. ACL.pm) in $OTRS_HOME/Kernel/Config/Files/ Just make sure the syntax is ok. Im my cases i just copy the ZZZAuto.pm basic structure and put in the ACLs that I want to be active. My current ACL.pm file is attached and is working but not tested in production environments yet. |
# -- # Kernel/Config/ACLs.pm - config file for ACLs # Copyright (C) 2001-2009 OTRS AG, http://otrs.org/ # -- # $Id: ACLs.pm.dist,v 0.01 2010/01/25 18:59:11 nl Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (AGPL). If you # did not receive this file, see http://www.gnu.org/licenses/agpl.txt. # --
package Kernel::Config::ACLs;
use strict;
use warnings;
# -----------------------------------------------------------------------
# start of ACL configurations
# -----------------------------------------------------------------------
# $Self->{TicketAcl}->{'ACL-CustomerID-based-Queues'} = {
# Properties => {
# Ticket => {
# Queue => ['Postmaster'],
# },
# Frontend => {
# Action => ['CustomerTicketMessage'],
# },
# CustomerUser => {
# UserCustomerID => ['otrs.com'],
# },
# },
#
# PossibleNot => {
# Ticket => {
# State => ['closed unsuccessful'],
# Queue => ['Misc'],
# },
# },
#
# Possible => {
# Action => {
# AgentTicketClose => 0,
# },
# Ticket => {
# Queue => ['[RegExp]^Misc'],
# },
# },
# };
# $Self->{TicketAcl}->{'ACL-Tickets-nicht-schliessen'} = {
# Properties => {
# # no properties => match always
# },
# PossibleNot => {
# Ticket => {
# State => [
# '[RegExp]^closed',
# '[RegExp]^pending\ auto'
# ],
# },
# },
# Possible => {
# Action => {
# AgentTicketClose => 0,
# },
# },
# };
# $Self->{TicketAcl}->{'ACL-Tickets-ohne-Service-Spezifikation-nicht-schliessen'} = {
# Properties => {
# Ticket => {
# Service => ['[RegExp][a-zA-Z0-9]'],
# },
# },
# PossibleNot => {
# Ticket => {
# State => [
# # allow all StateTypes
# ],
# },
# },
# Possible => {
# Action => {
# AgentTicketClose => 1,
# },
# },
# };
#$Self->{TicketAcl}->{'A'} = {
# Properties => {
## User => {
## Group_rw => ['faq'],
## },
# },
# Possible => {
# Action => {
# AgentTicketPriority => 0,
# },
# },
#};
#$Self->{TicketAcl}->{'ACL-ITSMField'} = {
# Properties => {
# Ticket => {
# Type => ['Inciewrrwerwerewrdent'],
# },
# Frontend => {
# Action => ['AgentTicketNote'],
# },
# },
# Possible => {
# Ticket => {
# State => ['open'],
# },
# $Self->{'Ticket::Frontend::AgentTicketNote'}->{'TicketFreeText'} = {
# '1' => '1',
# '10' => '0',
# '11' => '0',
# '12' => '1',
# '13' => '0',
# '14' => '0',
# '15' => '0',
# '16' => '0',
# '2' => '1',
# '3' => '1',
# '4' => '1',
# '5' => '1',
# '6' => '1',
# '7' => '1',
# '8' => '1',
# '9' => '1',
# },
# },
#};
# $Self->{TicketAcl}->{'ACL-customer-status'} = {
# Properties => {
# CustomerUser => {
# UserCustomerID => ['otrs.com'],
# },
# },
# Possible => {
# Action => {
# AgentTicketClose => 1,
# },
# },
# };
#$Self->{TicketAcl}->{'kdsfskdfh'} = {
# Properties => {
# Queue => {
# Name => ['Misc'],
# },
# },
# Possible => {
# Ticket => {
# Priority => ['1 very low'],
# },
# },
#};
$Self->{TicketAcl}->{'kdsfskdfh'} = {
'Properties' => {
'Queue' => {
'Name' => ['Servicedesk'],
},
},
Possible => {
Ticket => {
Priority => ['1 very low'],
},
},
};
# -----------------------------------------------------------------------
# end of ACL configurations
# -----------------------------------------------------------------------
1;
http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010! |
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
