Hi Leonardo, Please take a look at http://bugs.otrs.org/show_bug.cgi?id=4199 This is a known error, we will make the value configurable in upcoming ITSM versions. As a workaround, you can change the value in otrs/Kernel/Modules/AdminCustomerUserService.pm yourself.
((enjoy)) - Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/7uyQfY On Tue, Nov 24, 2009 at 4:30 PM, Leonardo Certuche <[email protected]> wrote: > Hello again, > > The only parameter that looks like being the one in > AdminCustomerUserService.pm is the following which I set it to 1000: > > my $SearchLimit = 1000; > > But I'm still unable to see all services listed. Does anyone know what > should I modify to be able to see more that 250 services? > > Thanks a lot, > > Leonardo Certuche > > > On Mon, Nov 23, 2009 at 11:26 PM, Nathan Campbell <[email protected]> > wrote: >> >> I'm sorry - I can't find it at the moment, I do think I need to correct >> myself and say that the value I am talking about (if I remember correctly) >> was not modifying a .dtl file but one of the System - .pm files - however, >> I can't recall which one. I was having the same difficulty and found that >> one of the program files had a return limit that I was able to modify. >> Perhaps someone else knows? >> >> >> -----Original Message----- >> From: [email protected] on behalf of Leonardo Certuche >> Sent: Mon 11/23/2009 8:08 PM >> To: User questions and discussions about OTRS. >> Cc: >> Subject: Re: [otrs] only 250 customers shown >> >> >> Thanks for your quick response Nathan, more info on which dtl or >> even which line on it it's more than welcome (I'm not a skilled programmer) >> >> Greetings, >> >> Leonardo Certuche >> >> >> >> On Mon, Nov 23, 2009 at 9:04 PM, Nathan Campbell >> <[email protected]> wrote: >> >> >> You may have to modify the actual page dtl itself - I have >> seen a couple of instances where there is a hard-coded return limit >> >> Good luck >> >> >> Nathan Campbell >> Systems Administrator >> Dallas Symphony Orchestra >> Morton H. Meyerson Symphony Center >> Schlegel Administrative Suites >> 2301 Flora Street >> Dallas, Texas 75201 >> >> 817-966-5232 - cell >> 214-871-4026 - work >> -------------------------- >> Sent from my BlackBerry >> >> >> -----Original Message----- >> From: [email protected] <[email protected]> >> To: User questions and discussions about OTRS. >> <[email protected]> >> Sent: Mon Nov 23 19:58:50 2009 >> Subject: [otrs] only 250 customers shown >> >> Hi list, >> >> This topic has been already discussed but unfortunately I >> haven't been able to solve it. I tried what is said in >> http://www.mail-archive.com/[email protected]/msg18806.html and >> http://www.mail-archive.com/[email protected]/msg25190.html without success. >> >> We have OTRS 2.4.5 + ITSM 1.3.2 with LDAP backend for both >> customers(278) and agents(64). While AdminCustomerUserGroup shows our 278 >> customers, both AdminCustomerUser and AdminCustomerUserService only show >> 250 customers. As explained in http://doc.otrs.org/2.4/en/html/x1764.html >> the answer seems to lay on the CustomerUserSearchListLimit parameter but our >> working LDAP configuration looks a little different so I don't know where to >> place that parameter >> >> Here is our LDAP config for customers: >> >> >> #Enable LDAP authentication for Customers / UserS >> $Self->{'Customer::AuthModule'} = >> 'Kernel::System::CustomerAuth::LDAP'; >> $Self->{'Customer::AuthModule::LDAP::Host'} = 'A.B.C.D; >> $Self->{'Customer::AuthModule::LDAP::BaseDN'} = >> 'OU=COMPANY,DC=DOMAIN,DC=COM'; >> $Self->{'Customer::AuthModule::LDAP::UID'} = >> 'sAMAccountName'; >> >> #The following is valid but would only be necessary if >> the >> #anonymous user do NOT have permission to read from the >> LDAP tree >> $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = >> 'USER'; >> $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = >> 'PASSWORD'; >> >> # Net::LDAP new params (if needed - for more info see >> perldoc Net::LDAP) >> $Self->{'Customer::AuthModule::LDAP::Params'} = { >> port => 389, >> timeout => 120, >> async => 0, >> version => 3, >> }; >> >> >> Keeping this syntax, how should I set >> CustomerUserSearchListLimit? >> >> Thanks a lot! >> >> Leonardo Certuche >> >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! 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