Hello again, The only parameter that looks like being the one in AdminCustomerUserService.pm is the following which I set it to 1000:
my $SearchLimit = 1000; But I'm still unable to see all services listed. Does anyone know what should I modify to be able to see more that 250 services? Thanks a lot, Leonardo Certuche On Mon, Nov 23, 2009 at 11:26 PM, Nathan Campbell <[email protected]>wrote: > I'm sorry - I can't find it at the moment, I do think I need to correct > myself and say that the value I am talking about (if I remember correctly) > was not modifying a .dtl file but one of the System - .pm files - however, > I can't recall which one. I was having the same difficulty and found that > one of the program files had a return limit that I was able to modify. > Perhaps someone else knows? > > > -----Original Message----- > From: [email protected] on behalf of Leonardo Certuche > Sent: Mon 11/23/2009 8:08 PM > To: User questions and discussions about OTRS. > Cc: > Subject: Re: [otrs] only 250 customers shown > > > Thanks for your quick response Nathan, more info on which dtl or > even which line on it it's more than welcome (I'm not a skilled programmer) > > Greetings, > > Leonardo Certuche > > > > On Mon, Nov 23, 2009 at 9:04 PM, Nathan Campbell < > [email protected]> wrote: > > > You may have to modify the actual page dtl itself - I have > seen a couple of instances where there is a hard-coded return limit > > Good luck > > > Nathan Campbell > Systems Administrator > Dallas Symphony Orchestra > Morton H. Meyerson Symphony Center > Schlegel Administrative Suites > 2301 Flora Street > Dallas, Texas 75201 > > 817-966-5232 - cell > 214-871-4026 - work > -------------------------- > Sent from my BlackBerry > > > -----Original Message----- > From: [email protected] <[email protected]> > To: User questions and discussions about OTRS. < > [email protected]> > Sent: Mon Nov 23 19:58:50 2009 > Subject: [otrs] only 250 customers shown > > Hi list, > > This topic has been already discussed but unfortunately I > haven't been able to solve it. I tried what is said in > http://www.mail-archive.com/[email protected]/msg18806.html and > http://www.mail-archive.com/[email protected]/msg25190.html without success. > > We have OTRS 2.4.5 + ITSM 1.3.2 with LDAP backend for both > customers(278) and agents(64). While AdminCustomerUserGroup shows our 278 > customers, both AdminCustomerUser and AdminCustomerUserService only show > 250 customers. As explained in http://doc.otrs.org/2.4/en/html/x1764.htmlthe > answer seems to lay on the CustomerUserSearchListLimit parameter but our > working LDAP configuration looks a little different so I don't know where to > place that parameter > > Here is our LDAP config for customers: > > > #Enable LDAP authentication for Customers / UserS > $Self->{'Customer::AuthModule'} = > 'Kernel::System::CustomerAuth::LDAP'; > $Self->{'Customer::AuthModule::LDAP::Host'} = 'A.B.C.D; > $Self->{'Customer::AuthModule::LDAP::BaseDN'} = > 'OU=COMPANY,DC=DOMAIN,DC=COM'; > $Self->{'Customer::AuthModule::LDAP::UID'} = > 'sAMAccountName'; > > #The following is valid but would only be necessary if > the > #anonymous user do NOT have permission to read from the > LDAP tree > $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = > 'USER'; > $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = > 'PASSWORD'; > > # Net::LDAP new params (if needed - for more info see > perldoc Net::LDAP) > $Self->{'Customer::AuthModule::LDAP::Params'} = { > port => 389, > timeout => 120, > async => 0, > version => 3, > }; > > > Keeping this syntax, how should I set > CustomerUserSearchListLimit? > > Thanks a lot! > > Leonardo Certuche > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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