Hey there, You can set a default queue for your customers very easy.
Ticket -> Frontend::Customer::Ticket::ViewNew::CustomerPanelOwnSelection: There you can yust type in your "Raw" queue and the name under which the customer will see it. Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: [email protected] www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 From: "Fernando Della Torre" <[email protected]> To: <[email protected]> Date: 28.09.2009 16:35 Subject: [otrs] Define default queue Sent by: [email protected] Hello everybody! We've been using OTRS as our service desk tool for about 6 months and we're very happy with it. Today, when a customer logs on to OTRS and creates a new ticket he is able to choose the destination queue and set type and priority for this new ticket. What we would like to do was to hide the queue list from customers and make OTRS send all the tickets to a default queue, with default type and priority, so we would have an agent working on this queue classifying the tickets and moving them to the apropriated queue and with the correct priority. How could we do this? Anyone has made it already? Any help will be very appreciated! Regards, Fernando Della Torre --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
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