Hi Fernando, my 1c proposal: why not consider to create a webform that sends an email to otrs box adding at the email some X-OTRS-* tag in it or just give an email address to customer and using normal postmaster filter or generic agent ?
MV On Mon, Sep 28, 2009 at 4:20 PM, Fernando Della Torre < [email protected]> wrote: > Hello everybody! > > We've been using OTRS as our service desk tool for about 6 months and we're > very happy with it. > > Today, when a customer logs on to OTRS and creates a new ticket he is able > to choose the destination queue and set type and priority for this new > ticket. > > What we would like to do was to hide the queue list from customers and make > OTRS send all the tickets to a default queue, with default type and > priority, so we would have an agent working on this queue classifying the > tickets and moving them to the apropriated queue and with the correct > priority. > > How could we do this? Anyone has made it already? > > Any help will be very appreciated! > > > Regards, > > Fernando Della Torre > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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