David, AFAIK, it's not possible to make otrs send emails from an address not registered as system address. If it were possible, replies to this fake address would never have reached otrs and would never be attached to tickets as followups. Maybe I misunderstood your question. I do not see a business reason to do it.
Regards, Anton. 2008/12/4 David Eco <[EMAIL PROTECTED]> > Thanks, Anton. > I guess I made mistake. the Sign key seems to be used for encryption > purpose. > What I wanted is to configure the display email address for outgoing email > when Queue agent replys. In another word, I want to use a specific > address(maybe not even configured in Postmaster mail account) to be the > outgoing mail address. > > David > > > > ------------------------------ > > Date: Wed, 3 Dec 2008 23:50:41 +0300 > From: [EMAIL PROTECTED] > To: [email protected] > Subject: Re: [otrs] Configure Default Sign Key > > > The certs and keys are managed in the Admin area -> S/MIME or PGP. It > depends on the encryption software you use. > > > 2008/12/3 Anton Gubar'kov <[EMAIL PROTECTED]> > > Hello, David > > You need to load both certificates and private keys for the email address > designated as "Systemaddress" for the queue. You will be able to select them > in the queue definition then > > Regards, > Anton. > > 2008/12/3 David Eco <[EMAIL PROTECTED]> > > Hi all, > I think the "Default Sign Key" in Queue setting is for outbound email > display account. For instance, we use [EMAIL PROTECTED] for receiving > the tickets, but want to use [EMAIL PROTECTED] for outgoing mail from NOC > queue. So we need to set up the display email account for outbound emails. > > I tried to find how to configure it but didn't find. Now it shows "Default > Sign Key *([EMAIL PROTECTED])*: " and drop down option is empty. > > Can anyone kindly advise? thank you. > > > David > > > > > ------------------------------ > Visit messengerbuddies.ca to find out how you could win. Enter > today.<http://www.messengerbuddies.ca/?ocid=BUDDYOMATICENCA20> > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > ------------------------------ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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