Robert, Like you said, I don't think that's a problem at all with the same name of a group and a queue.
In my case, I didn't setup any special group, I just use the default user group and it works. And I did try to change the group setting for the queue to see if it hides/shows correctly, and it did the tricks. Hopefully someone on the list who is much more knowledgeable can answer the question. I'm very new to OTRS too (only a week time).... Best luck, Poe On Tue, Apr 1, 2008 at 4:44 PM, Robert Brown <[EMAIL PROTECTED]> wrote: > Poe, > > I wish it were that simple. I did just go in and double check. The > permissions are all OK. Is there a limitation that anyone knows of with a > Queue being named the same as a group? I can't imagine there would be. > > -Robert > > > > > On Tue, Apr 1, 2008 at 4:27 PM, Poe Chen <[EMAIL PROTECTED]> wrote: > > > Hi, Robert, > > > > I believe it's a permission issue with the queue. You might want to > > double check that new queue you just added has the correct "group". Just > > login as admin and go to Admin->Queue->Select the new queue->Change and then > > check the group setting. > > > > Best regards, > > > > > > Poe > > > > On Tue, Apr 1, 2008 at 2:54 PM, Robert Brown <[EMAIL PROTECTED]> > > wrote: > > > > > Hello, > > > > > > I have my OTRS installed and running however I'm not able to see the > > > queues that I've assigned to a user when I'm logged in as that user. I'm > > > really hoping someone can help me. I've read over the documentation and > > > am > > > sure I've followed it, however there is just something I am missing. > > > > > > I've created the user and created the group. Then I've mapped the > > > user to the group. I've assigned the user move_into, create, owner and > > > priority. I've then assigned the queue to the group. > > > > > > However when I login as the user, I don't see the queue I just > > > created. > > > > > > I'm running OTRS 2.2.5 on Suse. > > > > > > Any help would be very much appreciated. > > > > > > Thanks, > > > Robert > > > > > > > > > > > > _______________________________________________ > > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > > Archive: http://lists.otrs.org/pipermail/otrs > > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > Support or consulting for your OTRS system? > > > => http://www.otrs.com/ > > > > > > > > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support or consulting for your OTRS system? > > => http://www.otrs.com/ > > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ >
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