Hi, I posted an email into [EMAIL PROTECTED] but i hadnt any response from it about my request.
What someone could help me to say which file or files I should modify in order to resolve my request (in previous mail) Many Thx! Best Regards, Julian. -----Message d'origine----- De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de Julien CHAMPSEIX Envoyé : lundi 10 mars 2008 16:55 À : 'User questions and discussions about OTRS.org' Objet : RE: [otrs] Notification Question Importance : Haute Yes but the problem is the following: I'm notified when I have a new ticket in a queue but it's always using the default address system. I would be notified by different address following the Queue. For example: I have 3 queue: File Hard::1 File Hard::2 File Hard::3 I would for each Ticket created in File Hard::1, each notification will be send with the sender [EMAIL PROTECTED] I would for each Ticket created in File Hard::2, each notification will be send with the sender [EMAIL PROTECTED] I would for each Ticket created in File Hard::3, each notification will be send with the sender [EMAIL PROTECTED] What I can settings up it in Filter ? in Queue ? Many thx for all help! Regards, Julian. -----Message d'origine----- De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de Shawn Beasley Envoyé : jeudi 6 mars 2008 12:32 À : User questions and discussions about OTRS.org Objet : Re: [otrs] Notification Question Hi Julien, > > Hi Guys, > > > > I would know if it’s possible to use different sender for notification > for a new ticket by each Queue. > > > > For example: > > > > For an queue called “prod” I would use sender [EMAIL PROTECTED] > <mailto:[EMAIL PROTECTED]> for notification for a new ticket. > > > > For an queue called “prod2” I would use sender [EMAIL PROTECTED] > <mailto:[EMAIL PROTECTED]> for notification for a new ticket. > > > Each queue can use an individual system address for identification purposes! > > Thx for all help! > > > > Regards, > > Julian. > > > > ---------------------------------------------------------------------- > -- > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
