Hi Daniele,
On the basis of your suggestion I am developing a way to provide customers with a per queue custom form. I am developing a php set of forms using javascript to fit my customers needs. As soon as I finish I'll post my addition here in order to let you enjoy what I am doing with your support. (especially the great suggestion I received from Sune T. Tougaard and the availability that Shawn Beasley offered me)

What I need now is a working information.
Am I limited in the number of CustomerTicketMessage###TicketFreeText I can use?
Yes
How many Ticket::Frontend::CustomerTicketMessage###TicketFreeText am I allowed to use?
In the current version of otrs there are 16 available.
May I plan to use 48 different Ticket::Frontend::CustomerTicketMessage###TicketFreeText?
Hmm.

Thank you in advance
Daniele
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