of the data files, *article_attachment.MYD*, was over 4 Gb in size. This file is found in </OTRS disk /drive>:\mysql\data\otrs.

This is THE drawback when storing binary data in DBs (-> blobs). Use filesystem instead. You can change it in configuration.
--
Mit freundlichen Grüßen / With kind regards

Dieter Ringhofer
http://edv-ringhofer.de/
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