Hi Jim, I have had the same issue. And there is a difference between you're error and you're logging on the index.pl. The error says [EMAIL PROTECTED] password no and the logging for index.pl says [EMAIL PROTECTED] with password root. I have solved this by setting a password in Config.pm. Apparently otrs wants a password for the [EMAIL PROTECTED] account.
Peter 2007/11/12, DataForce CRM <[EMAIL PROTECTED]>: > > > > Ubuntu gutsy > Mysql > > I have reinstalled and still get this error. > I have installed on Ubuntu Gutsy server and went thru the installer.pl. I am > then told to login using [EMAIL PROTECTED] as url. When I click on the given > url I get an error. that says [EMAIL PROTECTED] password no. > > i do not get a login screen this error is caused by clicking on the url in > the last page of the installer.pl form. Please advise if you can. JR > > final page of installer.pl: > > > Start page: http://support.dataforcecrm.com/otrs/index.pl > User: [EMAIL PROTECTED] > Password: root > Have a lot of fun! > Your OTRS Team > > Error on clicking on above url. > > > [ OTRS ] Sat Nov 10 12:18:40 2007 > > Error: Access denied for user 'otrs'@'localhost' (using password: NO) > Comment: Please contact your admin > Bug Report: > Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Sat Nov 10 > 12:18:40 2007 > > Message: Access denied for user 'otrs'@'localhost' (using password: NO) > > Traceback (4190): > Module: Kernel::System::DB::new (v1.57) Line: 172 > Module: Kernel::System::Web::InterfaceAgent::Run (v1.17.2.1) Line: 145 > Module: > ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler > (v) Line: 47 > Module: (eval) (v1.81) Line: 203 > Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 > Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 > Module: ModPerl::Registry::handler (v1.99) Line: 30 > > > -- > Thank you, > > Jim Romano > DataForceCRM.com > 214-717-5508 > > For customer support visit http://www.dataforcecrm.com for Wiki, Forums, Live > Chat, Documentation > [EMAIL PROTECTED] > > > -- > Thank you, > > Jim Romano > DataForceCRM.com > 214-717-5508 > > For customer support visit http://www.dataforcecrm.com for Wiki, Forums, Live > Chat, Documentation > [EMAIL PROTECTED] > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
