Any idea? On 10/15/07, Samphan Raruenrom <[EMAIL PROTECTED]> wrote: > > This is a sample customer ticket zoom page. > In the ticket history, you can see the "system (email-external)" and > "system (email-notification-ext)" entries. > I found this confusing for the customers. Can we turn them off? > So that the tree show only customer's and agent's messages and not > the system's messages. Of course, I still want to receive the > notification email.
Zoom Ticket : 1000172 > > Age: 6 minutes > > > Print<http://203.185.132.40/otrs/customer.pl?Action=CustomerTicketPrint&TicketID=350> > > *Created:* 10/15/2007 15:41:52 > > |--> customer > (webrequest)<http://203.185.132.40/otrs/customer.pl?TicketID=350&Action=CustomerTicketZoom&ArticleID=906>10/15/2007 > 15:41:52 > |-->customer > (webrequest)<http://203.185.132.40/otrs/customer.pl?TicketID=350&Action=CustomerTicketZoom&ArticleID=907>10/15/2007 > 15:42:37 > |-->system > (email-external)<http://203.185.132.40/otrs/customer.pl?TicketID=350&Action=CustomerTicketZoom&ArticleID=908>10/15/2007 > 15:42:37 > |-->>>* system > (email-notification-ext)<http://203.185.132.40/otrs/customer.pl?TicketID=350&Action=CustomerTicketZoom&ArticleID=909>10/15/2007 > 15:42:39 > * > ------------------------------ > > From: > > Callcenter OpenOffice.org <[EMAIL PROTECTED]> > > To: > > [EMAIL PROTECTED] > > Subject: > > Re: [Ticket 1000172] New State "open"! > > *** THIS IS JUST A NOTE *** > > > > Thanks. > > > > > -- > _/|\_ Samphan Raruenrom. Open Source Development Co., Ltd. > Tel: +66 38 311816, Fax: +66 38 773128, http://www.osdev.co.th/ -- _/|\_ Samphan Raruenrom. Open Source Development Co., Ltd. Tel: +66 38 311816, Fax: +66 38 773128, http://www.osdev.co.th/
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