This is a sample customer ticket zoom page :- Zoom Ticket : 1000172
Age: 6 minutes Print<http://203.185.132.40/otrs/customer.pl?Action=CustomerTicketPrint&TicketID=350> *Created:* 10/15/2007 15:41:52 |-->customer (webrequest)<http://203.185.132.40/otrs/customer.pl?TicketID=350&Action=CustomerTicketZoom&ArticleID=906>10/15/2007 15:41:52 |-->customer (webrequest)<http://203.185.132.40/otrs/customer.pl?TicketID=350&Action=CustomerTicketZoom&ArticleID=907>10/15/2007 15:42:37 |-->system (email-external)<http://203.185.132.40/otrs/customer.pl?TicketID=350&Action=CustomerTicketZoom&ArticleID=908>10/15/2007 15:42:37 |-->>>*system (email-notification-ext)<http://203.185.132.40/otrs/customer.pl?TicketID=350&Action=CustomerTicketZoom&ArticleID=909>10/15/2007 15:42:39 * ------------------------------ From: Callcenter OpenOffice.org <[EMAIL PROTECTED]> To: [EMAIL PROTECTED] Subject: Re: [Ticket 1000172] New State "open"! *** THIS IS JUST A NOTE *** In the ticket history, you can see the "system (email-external)" and "system (email-notification-ext)" entries. I found this confusing for the customers. Can we turn them off? So that the tree show only customer's and agent's messages and not the system's messages. Of course, I still want to receive the notification email. Thanks. -- _/|\_ Samphan Raruenrom. Open Source Development Co., Ltd. Tel: +66 38 311816, Fax: +66 38 773128, http://www.osdev.co.th/
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