Hello, I did a meticulous comparison between my installation of otrs 2.2.1 and a well working one of otrs 2.0.3. I changed the owners and permissions of ALL otrs files and directories that were not the same as the 2.0.3 version. But nothing changed. I still have the "You need permissions!" message.
Any other idea? >Check your permissions on the main otrs directory and make sure that >user/group have read/write and it's propagated all the way down the tree >Jonathan Larsen > >Mountain West Heart Center >IT Dept >[EMAIL PROTECTED] >801.270.4108 >>Hello, >> >>I just upgraded OTRS from versión 2.0.3 to 2.2.1, but I can't replay a ticket >>because I get the Mensaje: You need permissions!. >>I even created a new user, gave it all permissions, assigned all the queues >>but still can't reply a Ticket. >>I looked on the mail list.... And I found a similar topic, but didn't help my >>case.... Any ideas of what could be happening? > >> >>Thanks... Carlos Andrés Cardona | Analista de Informática | Centro de Tecnologías de Información y Comunicación Universidad Pontificia Bolivariana | Circular 1 No. 70-01, Bloque 9 Of.210. | Medellín, COLOMBIA Tel: +57(4)415 90 06 | Ext. 7411 [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> | www.upb.edu.co <http://www.upb.edu.co/> -------------- next part -------------- Message: 4 Date: Tue, 31 Jul 2007 11:57:07 -0600 From: "Jonathan Larsen" <[EMAIL PROTECTED]> Subject: RE: [otrs] Problem When reply a ticket after upgdrade 2.0.3 to 2.2.1 To: "User questions and discussions about OTRS.org" <[email protected]> Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset="iso-8859-1" Jonathan Larsen Mountain West Heart Center IT Dept [EMAIL PROTECTED] 801.270.4108 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Carlos A Cardona Gomez Sent: Tuesday, July 31, 2007 9:32 AM To: [email protected] Subject: [otrs] Problem When reply a ticket after upgdrade 2.0.3 to 2.2.1 Hello, I just upgraded OTRS from versión 2.0.3 to 2.2.1, but I can't replay a ticket because I get the Mensaje: You need permissions!. I even created a new user, gave it all permissions, assigned all the queues but still can't reply a Ticket. I looked on the mail list.... And I found a similar topic, but didn't help my case.... Any ideas of what could be happening? Thanks... Carlos Andrés Cardona | Analista de Informática | Centro de Tecnologías de Información y Comunicación Universidad Pontificia Bolivariana | Circular 1 No. 70-01, Bloque 9 Of.210. | Medellín, COLOMBIA Tel: +57(4)415 90 06 | Ext. 7411 [EMAIL PROTECTED]| www.upb.edu.co <http://www.upb.edu.co/> -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.otrs.org/pipermail/otrs/attachments/20070731/f6dd7c4d/attachment-0001.html ------------------------------ Message: 5 Date: Tue, 31 Jul 2007 14:40:49 -0400 From: "Dan King" <[EMAIL PROTECTED]> Subject: [otrs] Location of previous email message bodies. To: <[email protected]> Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset="iso-8859-1" Hi list, I really want to move the location of the previous emails message bodies so it will be located below the signature from the current email being sent to a customer. Does anyone know if there is a way to do this easily? Thanks for any help offered. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CAN K2P 0B4 www.carms.ca <http://www.carms.ca> ------------------------------------------------------------------------------------ This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.otrs.org/pipermail/otrs/attachments/20070731/dbf8813d/attachment.html ------------------------------ _______________________________________________ otrs mailing list [email protected] http://lists.otrs.org/cgi-bin/listinfo/otrs End of otrs Digest, Vol 48, Issue 93 ************************************ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
