Check your permissions on the main otrs directory and make sure that user/group have read/write and it's propagated all the way down the tree
Jonathan Larsen Mountain West Heart Center IT Dept [EMAIL PROTECTED] 801.270.4108 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Carlos A Cardona Gomez Sent: Tuesday, July 31, 2007 9:32 AM To: [email protected] Subject: [otrs] Problem When reply a ticket after upgdrade 2.0.3 to 2.2.1 Hello, I just upgraded OTRS from versión 2.0.3 to 2.2.1, but I can't replay a ticket because I get the Mensaje: You need permissions!. I even created a new user, gave it all permissions, assigned all the queues but still can't reply a Ticket. I looked on the mail list.... And I found a similar topic, but didn't help my case.... Any ideas of what could be happening? Thanks... Carlos Andrés Cardona | Analista de Informática | Centro de Tecnologías de Información y Comunicación Universidad Pontificia Bolivariana | Circular 1 No. 70-01, Bloque 9 Of.210. | Medellín, COLOMBIA Tel: +57(4)415 90 06 | Ext. 7411 [EMAIL PROTECTED]| www.upb.edu.co <http://www.upb.edu.co/>
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