Did you remember to insert the newly created users to the xyz queue, and to
select the xyz queue into MyQueues for the new users?
Gabriele
----- Original Message -----
From: "Munawar Zeeshan" <[EMAIL PROTECTED]>
To: "'User questions and discussions about OTRS.org'" <[email protected]>
Sent: Saturday, July 21, 2007 1:28 PM
Subject: [otrs] EMail notificatin
In order to sent emails notifications to each AGENT when a new ticket
arrives, I have done this.
I created a new queue e.g; xyz. In the Email addresses I added the email
address [EMAIL PROTECTED] for QUEUE xyz. Then I created a user and a group abc.
The group has only permission for XYZ queue, added tht user to that group
and set the MY Queues of user as xyz.
Now I created two users. Mail is sending quite normally to them, but when
I
added more users, thy are unable to receive the email while the first 2
users continuously receiving mail notifications when new tickets arrives.
Mail notification is enabled for all users' preferences.
Any one any idea or better way to do this thing ??
Thanks
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Munawar Zeeshn
Sent: Friday, July 20, 2007 5:35 PM
To: 'User questions and discussions about OTRS.org'
Subject: [otrs] Escalation Notification
For a user, I want to enable Escalation notification in the User
preferences. But I can find it there; I think it has to be get enabled
from
Sysconfig. Can anyone guide?
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.8/906 - Release Date: 7/17/2007
6:30 PM
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
No virus found in this incoming message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.8/906 - Release Date: 7/17/2007
6:30 PM
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.11/909 - Release Date: 7/20/2007
4:39 PM
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
