Re: [otrs] Mail to Agent

[Nils Breunese (Lemonbit)]

Munawar Zeeshan wrote:

I want that if a ticket is generated, it not only goes to the specific Queue

but also to the email address associated with that Queue??

Nils Breunese.

Agents can be notified (see the docs on notifications), but not queue addresses. Sending an email to the queue address would generate another ticket (infinite loop). E-mail notifications can be sent to agents.

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