Hi,
You probably already have a FQDN set under your configuration file :
$Self->{'FQDN'} = 'yourhost.example.com';
Did you check on Kernel/Config.pm configuration file please ?
Laurent
Le mardi 17 juillet 2007 à 11:37 -0400, Sanson, Rick a écrit :
> Thank you!
>
> The problem is that it doesn't save...
>
> After making the change in sysconfig/framework/core/FQDN and then click
> "Update" at the bottom of the page, the page then refreshes to have
> "fc4" in the FQDN field and not what I changed to. Under the FQDN field
> the default is my actual FQDN (DEFAULT: helpdesk.domainname.com)
>
> The check-box on the left of the section is grey.
>
> I have about 4 hours trying to fix this problem!
>
> This is a OTRS 2.1.1 Virtual Appliance
>
>
> -----Original Message-----
> From: Gabriele D'Andrea [mailto:[EMAIL PROTECTED]
> Sent: Tuesday, July 17, 2007 10:26 AM
> To: User questions and discussions about OTRS.org
> Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set
> -
>
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> The easiest way to change the FQDN, is to change it in SysConfig ->
> Framework -> Core (without having to edit config files manually)
> SysConfig is accessible via web interface, in the Admin Area.
>
> Gabriele
>
> ----- Original Message -----
> From: "Sanson, Rick" <[EMAIL PROTECTED]>
> To: "otrs" <[email protected]>
> Sent: Tuesday, July 17, 2007 4:40 PM
> Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set
> -
>
>
> Thanks!
>
> The problem is that the change is not being saved and I dont know what
> file is used to define "Core".
>
> Any ideas?
>
> -----Original Message-----
> From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED]
> Sent: Tuesday, July 17, 2007 8:12 AM
> To: User questions and discussions about OTRS.org
> Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set
> -
>
> Rick Sanson wrote:
>
> > Where is the "OTRS_CONFIG_FQDN" set?
>
> <OTRS_CONFIG_FQDN> uses the FQDN that you set as the value of $Self->
> {'FQDN'} in ~otrs/Kernel/Config.pm (or using SysConfig you can set it
> under Framework -> Core).
>
> > I have set it in otrs/Kernal/Config.pm and in ZZZAuto.pm but the
> > real FQDN never appears in any responses.
>
> What did you set exactly? And what do you get? Nothing, http:///?
>
> Nils Breunese.
>
>
>
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>
>
>
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