Since authentication is limited to those who authenticate you have to have
OTRS authenticate to send mail. If you have SMTP authentication enabled on
your Exchange server along with SMTP logging you'd be able to trace the
issue in the SMTP log.
Under Framework::Core::Sendmail in sysconfig you should find the settings
for the SMTP authentication.
________________________________
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf
Of pri pri
Sent: Tuesday, July 10, 2007 4:51 AM
To: [email protected]
Subject: RE: [otrs] Re: unable to send e-mail
is it in the sysconfig??
can you please tell me what i should do??
________________________________
From: "LQ Marshall" <[EMAIL PROTECTED]>
Reply-To: "User questions and discussions about OTRS.org"
<[email protected]>
To: "'User questions and discussions about OTRS.org'"
<[email protected]>
Subject: RE: [otrs] Re: unable to send e-mail
Date: Mon, 9 Jul 2007 09:55:00 -0400
>Did you tell OTRS that is needs to authenticate the SMTP
session?
>
>
>
>________________________________
>
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
On Behalf
>Of pri pri
> Sent: Monday, July 09, 2007 9:43 AM
> To: [email protected]
> Subject: Re: [otrs] Re: unable to send e-mail
>
>
>
> thanks for ur reply. i just checked the relay
restrictions. we have
>allowed relay to all those who successfully authenticate.
but i am still
>getting this error
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