Did you tell OTRS that is needs to authenticate the SMTP session?
 
 

________________________________

        From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf
Of pri pri
        Sent: Monday, July 09, 2007 9:43 AM
        To: [email protected]
        Subject: Re: [otrs] Re: unable to send e-mail
        
        

        thanks for ur reply. i just checked the relay restrictions. we have
allowed relay to all those who successfully authenticate. but  i am still
getting this error

        
        
         

                ________________________________

                From:  Adriano Amaral <[EMAIL PROTECTED]>
                Reply-To:  "User questions and discussions about OTRS.org"
<[email protected]>
                To:  "User questions and discussions about OTRS.org"
<[email protected]>
                Subject:  Re: [otrs] Re: unable to send e-mail
                Date:  Fri, 29 Jun 2007 08:19:13 -0400
                >Check your relay rules on the SBS2K3. By default the smtp
accept no relays
                >
                >Adriano
                >
                >pri pri a icrit:
                > >
                > > we are using windows small business server 2003
                > >
                > >
                > >
                > >
                > >
                > >
------------------------------------------------------------------------
                > >     From:  /Shawn Beasley <[EMAIL PROTECTED]>/
                > >     Reply-To:  /"User questions and discussions about
OTRS.org"
                > >     <[email protected]>/
                > >     To:  /[email protected]/
                > >     Subject:  /[otrs] Re: unable to send e-mail/
                > >     Date:  /Fri, 29 Jun 2007 13:58:16 +0200/
                > >     >pri pri schrieb:
                > >     >>hi all,
                > >     >>i have just installed otrs in our system. i am
able to receive
                > >     >>e-mails but when i tried to send e-mails i am
getting this error:
                > >     >>
                > >     >>
                > >     >>hi
                > >     >>
                > >     >>*Plain Text Attachment* [ Scan and Save to
Computer
                > >
>><http://in.f941.mail.yahoo.com/ym/ShowLetter?box=Inbox&MsgId=1695_16657532
_194657_1534_603_0_1010_1378_4143721938&bodyPart=2&YY=19370&y5beta=yes&y5bet
a=yes&order=down&sort=date&pos=0&view=a&head=b&VScan=1&Idx=0>
                > >
                > >     >>]
                > >     >>
                > >     >>Error: Can't use /usr/sbin/sendmail -i -f: Bad
file descriptor!
                > >     >>
                > >     >>Comment: Please contact the admin.
                > >     >>Bug Report:
                > >     >>Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS:
MSWin32 Time: Fri Jun
                > >     >>29
                > >     >>12:19:09 2007
                > >     >>
                > >     >>Message: Can't use /usr/sbin/sendmail -i -f: Bad
file descriptor!
                > >     >>
                > >     >>Traceback (596):
                > >     >>    Module: Kernel::System::Email::Sendmail::Send
(v1.17) Line: 85
                > >     >>    Module: Kernel::System::Email::Send
(v1.20.2.1) Line: 475
                > >     >>    Module:
Kernel::System::Ticket::Article::ArticleSend
                > >     >>(v1.128.2.4)
                > >     >>Line: 1567
                > >     >>    Module:
Kernel::Modules::AgentTicketForward::SendEmail
                > >     >>(v1.16.2.1)
                > >     >>Line: 577
                > >     >>    Module:
Kernel::Modules::AgentTicketForward::Run (v1.16.2.1)
                > >     >>Line:
                > >     >>83
                > >     >>    Module:
Kernel::System::Web::InterfaceAgent::Run (v1.17.2.1)
                > >     >>Line:
                > >     >>671
                > >     >>    Module:
                > >
>>ModPerl::ROOT::ModPerl::Registry::C_3a_ClientApps_OTRS_otrs_bin_cgi_2dbin_
index_2epl::handler
                > >
                > >     >>(v) Line: 47
                > >     >>    Module: (eval) (v1.81) Line: 203
                > >     >>    Module: ModPerl::RegistryCooker::run (v1.81)
Line: 203
                > >     >>    Module:
ModPerl::RegistryCooker::default_handler (v1.81) Line:
                > >     >>169
                > >     >>    Module: ModPerl::Registry::handler (v1.99)
Line: 30
                > >     >>
                > >     >>
                > >     >>
                > >     >>
                > >     >>i changed the host to our e-mail server in the
sendmail module in
                > >     >>defaults.pm
                > >     >>
                > >     >>the host was mail.example.com . i changed it  to
our e-mail ip. but
                > >     >>i m still having problems sending e-mails
                > >     >>
                > >     >>can somebody help?
                > >     >>
                > >     >>thank you
                > >     >>
                > >     >>
                > >     >>
                > >     >>
                > >
>>------------------------------------------------------------------------
                > >     >>Catch the complete World Cup coverage with MSN
                > >     >><http://g.msn.com/8HMBENIN/2743??PS=47575>
                > >     >>
                > >     >>
                > >
>>------------------------------------------------------------------------
                > >     >>
                > >     >>_______________________________________________
                > >     >>OTRS mailing list: otrs - Webpage:
http://otrs.org/
                > >     >>Archive: http://lists.otrs.org/pipermail/otrs
                > >     >>To unsubscribe:
http://lists.otrs.org/cgi-bin/listinfo/otrs
                > >     >>Support or consulting for your OTRS system?
                > >     >>=> http://www.otrs.com/
                > >     >
                > >     >Are you using a windows server or linux?
                > >     >
                > >     >--Shawn
                > >     >
                > >     >_______________________________________________
                > >     >OTRS mailing list: otrs - Webpage: http://otrs.org/
                > >     >Archive: http://lists.otrs.org/pipermail/otrs
                > >     >To unsubscribe:
http://lists.otrs.org/cgi-bin/listinfo/otrs
                > >     >Support or consulting for your OTRS system?
                > >     >=> http://www.otrs.com/
                > >
                > >
                > >
------------------------------------------------------------------------
                > > Millions of Matrimonial Profiles @ Shaadi.com. Join Now!
                > > <http://g.msn.com/8HMBENIN/2731??PS=47575>
                > >
------------------------------------------------------------------------
                > >
                > > _______________________________________________
                > > OTRS mailing list: otrs - Webpage: http://otrs.org/
                > > Archive: http://lists.otrs.org/pipermail/otrs
                > > To unsubscribe:
http://lists.otrs.org/cgi-bin/listinfo/otrs
                > > Support or consulting for your OTRS system?
                > > => http://www.otrs.com/
                >
                >--
                >_______________________________________________
                >OTRS mailing list: otrs - Webpage: http://otrs.org/
                >Archive: http://lists.otrs.org/pipermail/otrs
                >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
                >Support or consulting for your OTRS system?
                >=> http://www.otrs.com/
                


________________________________

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