[otrs] Unlock time out?

[Shawn Beasley]

I seem to be missing something here. I have set the unlock timeout on my 
queue / sub queues, but nothing I seem to do makes the ticket unlock.

Escalation is working perfectly.


Is there some point that I am missing.

OTRS Version 2.1.5
SuSE 10.1

Ticket status any

Many thanks for your help.

--Shawn

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