Hi Tobias,
got it all working great - thanks for your help.
cheers
Jim Potter
> Hey Jim,
>
>> features to work... probably the firwst thing to ask is - how can I get
>> a decent level of debugging (I've set apache to run as debug but this
>
> you can increase the log output by inserting
> $Self->{Debug} = 1;
> in Kernel/Config.pm.
>
> You can really make OTRS spill its guts by setting "my $Debug = 0; " to
> "my
> $Debug = 1;" instead.
>
> This setting is located in bin/cgi-bin/index.pl around line no 38 (OTRS
> 2.1.6).
>
>
>> Does anyone have any tips, opr could you send me a working Config.pm to
>> compare please?
>
> You can check the mailing list archives for that as this problem is not
> uncommon :-(
>
> Anyways, in your config is something missing. LDAP authentication has to
> be done
> in two parts for both agents and customers. Therefore you have to have,
> say, 4
> content blocks:
>
> 1. Agent LDAP auth
> 2. Agent LDAP sync (missing in your config)
> 3. Customer LDAP auth (missing in your config)
> 4. Customer LDAP sync
>
> For 2. insert something like this (change to fit your needs):
>
> # UserSyncLDAPMap
> # (map if agent should create/synced from LDAP to DB after login)
> $Self->{UserSyncLDAPMap} = {
> # DB -> LDAP
> Firstname => 'givenName',
> Lastname => 'sn',
> Email => 'mail',
> };
>
> For 3. insert (again, needs to be customized):
>
> # customer user authentication
> $Self->{'Customer::AuthModule'} =
> 'Kernel::System::CustomerAuth::LDAP';
> $Self->{'Customer::AuthModule::LDAP::Host'} = '<host>';
> $Self->{'Customer::AuthModule::LDAP::BaseDN'} = '<dn>';
> $Self->{'Customer::AuthModule::LDAP::UID'} = 'uid';
>
> $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = '<dn>';
> $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = '<pw>';
>
> # Net::LDAP new params (if needed - for more info see perldoc
> Net::LDAP)
> $Self->{'Customer::AuthModule::LDAP::Params'} = {
> port => 389,
> timeout => 120,
> async => 0,
> version => 3,
> };
>
> OTRS needs to sync user information to its local database and needs the
> config
> blocks 2 and 4 for it. Blocks 1 and 3 are for authentication, which has to
> be
> set up for agents and customers separately.
>
> Hope this helps
> Tobias
>
> --
> 50% of the high school graduates in this country graduated in the bottom
> half
> of their class.
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