Hi Team,
I am just getting started with OTRS, and I'm trying to get the LDAP
features to work... probably the firwst thing to ask is - how can I get
a decent level of debugging (I've set apache to run as debug but this
doesn't really tell me anything useful) - is there anything in OTRS itself?
Following smoothly on - I've got it all running OK with Postgresql, but
am having problems integrating LDAP for agents and customers (config
attached)...
I'm pretty sure its connecting alright, because if I say I've forgotten
my password, it sends me a new one (that doesn't work either), and knows
that the customers are stored in something called 'BEC Users' (and can't
add new ones). If I activate the first bit (authmodule) then I can't log
in as an agent; if I activate the second, I can't log in as a customer.
Does anyone have any tips, opr could you send me a working Config.pm to
compare please?
thanks in advance
Jim Potter
Brislington Enterprise College
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = 'ldap-master';
$Self->{'AuthModule::LDAP::BaseDN'} =
'ou=icttechnicians,ou=supportstaff,ou=staffusers,ou=users,dc=brislington,dc=bristol,dc=sch,dc=uk';
$Self->{'AuthModule::LDAP::UID'} = 'uid';
$Self->{'AuthModule::LDAP::GroupDN'} = '';
$Self->{'AuthModule::LDAP::AccessAttr'} = 'memberUid';
$Self->{'AuthModule::LDAP::UserAttr'} = 'UID';
$Self->{'AuthModule::LDAP::SearchUserDN'} =
'cn=otrs,ou=system,dc=brislington,dc=bristol,dc=sch.dc=uk';
$Self->{'AuthModule::LDAP::SearchUserPw'} = 'xxx';
$Self->{'AuthModule::LDAP::AlwaysFilter'} = '';
$Self->{'AuthModule::LDAP::Params'} = {
port => 389,
timeout => 120,
async => 0,
version => 3,
};
$Self->{CustomerUser} = {
Name => 'BEC Users',
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => 'ldap-master',
BaseDN => 'ou=users,dc=brislington,dc=bristol,dc=sch,dc=uk',
SSCOPE => 'sub',
UserDN =>
'cn=otrs,ou=system,dc=brislington,dc=bristol,dc=sch,dc=uk',
UserPw => 'xxx',
AlwaysFilter => '',
Params => {
port => 389,
timeout => 120,
async => 0,
version => 3,
},
},
CustomerKey => 'uid',
CustomerID => 'mail',
CustomerUserListFields => ['cn', 'mail'],
CustomerUserSearchFields => ['uid', 'cn', 'mail'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
CustomerUserExcludePrimaryCustomerID => 0,
AdminSetPreferences => 0,
Map => [
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1,
'var', '', 0 ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1,
'var', '', 0 ],
[ 'UserLogin', 'Username', 'uid', 1, 1,
'var', '', 0 ],
[ 'UserEmail', 'Email', 'mail', 1, 1,
'var', '', 0 ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1,
'var', '', 0 ]
],
};
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