Hi there,
Put this in your Config.pm:
# SendmailBcc
# (Send all outgoing email via bcc to...
# Warning: use it only for external archive funktions)
$Self->{'SendmailBcc'} = '';
Regards,
Markus Ruecker
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Manage your communication!
> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
> Behalf Of David Hoskin
> Sent: Wednesday, March 02, 2005 9:45 PM
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] Format of email messages and external
> mailbox (again)
>
>
> I do not want to configure Postfix to do this (insert complex,
> rambling, soon to be obsolete reasoning here).
>
> I just need to provide a "fallback" for the powers-that-be that the
> "old" way can still be "gone back to".
>
> David Hoskin
>
> On Mar 2, 2005, at 12:34 PM, Jack Doyle wrote:
>
> > I see. Are you running anything besides OTRS on that box? If not,
> > you can usually set postfix or sendmail or whatever to
> automatically
> > BCC all outgoing mail automatically.
> >
> > I would consider the "archive" to be the existance of the
> articles in
> > my otrs database. I'm not sure how to do what you are
> asking, though.
> >
> > -----
> > Jack Doyle, Network+
> > Systems Operations Specialist
> > Lewis-Gale Clinic Information Systems
> >
> > -----Original Message-----
> > From: David Hoskin [mailto:[EMAIL PROTECTED]
> > Sent: Wednesday, March 02, 2005 3:32 PM
> > To: User questions and discussions about OTRS.
> > Subject: Re: [otrs] Format of email messages and external mailbox
> > (again)
> >
> >
> > Trying to get all responses to go into an "archive"
> mailbox, which is
> > how the present customer service is handled now. Trying to ease
> > migration fears, and to keep a "backup" process.
> >
> > David Hoskin
> >
> > On Mar 2, 2005, at 12:20 PM, Jack Doyle wrote:
> >
> >> Why are you sending to a bcc on every message? just curious.
> >>
> >> -----
> >> Jack Doyle, Network+
> >> Systems Operations Specialist
> >> Lewis-Gale Clinic Information Systems
> >>
> >> -----Original Message-----
> >> From: David Hoskin [mailto:[EMAIL PROTECTED]
> >> Sent: Wednesday, March 02, 2005 3:19 PM
> >> To: User questions and discussions about OTRS.
> >> Subject: [otrs] Format of email messages and external
> mailbox (again)
> >>
> >>
> >> How can the outgoing email be reformatted to place the
> response ABOVE
> >> the original message?
> >>
> >> And again, anyone know how to "pre-populate" the bcc field for
> >> sending to an external mailbox?
> >>
> >> David Hoskin
> >>
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> >
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