Hi,
Just add this to your Config.pm
$Self->{'Ticket::Frontend::ResponseFormat'} = '$Data{"Salutation"}
$Data{"StdResponse"}
$Data{"OrigFrom"} $Text{"wrote"}:
$Data{"Body"}
$Data{"Signature"}
';
Regards,
Markus Ruecker
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Manage your communication!
> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
> Behalf Of David Hoskin
> Sent: Wednesday, March 02, 2005 9:19 PM
> To: User questions and discussions about OTRS.
> Subject: [otrs] Format of email messages and external mailbox (again)
>
>
> How can the outgoing email be reformatted to place the response ABOVE
> the original message?
>
> And again, anyone know how to "pre-populate" the bcc field
> for sending
> to an external mailbox?
>
> David Hoskin
>
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> => http://www.otrs.de/
>
>
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