You should be able to edit most of the presentation layer by editing the dtl files in the /opt/otrs/Kernel/Output/HTML/<Standard or Lite>/
For example I disabled the Company Tickets link in the Customer view by editing the /opt/otrs/Kernel/Output/HTML/Standard/CustomerNavigationBar.dtl
I hope this leads you down the right path.
Bradley G. West
Network/Systems Engineer
Spang & Company
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Jack Doyle
Sent: Wednesday, March 02, 2005 3:43 PM
To: User questions and discussions about OTRS.
Subject: RE: [otrs] Queue blinking
Not sure, but it might be in the Standard template. It might be a style
defined there.
-----
Jack Doyle, Network+
Systems Operations Specialist
Lewis-Gale Clinic Information Systems
-----Original Message-----
From: Scott Moore [mailto:[EMAIL PROTECTED]]
Sent: Wednesday, March 02, 2005 3:41 PM
To: [email protected]
Subject: [otrs] Queue blinking
Does anyone out there know how to disable the blinking feature for the
queue links? I'm pretty sure it's somewhere in Agent.pm but I just
can't figure it out... Help would be VERY appreciated!
Scott Moore
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